Tuesday, April 26, 2016

Paytm Just Won My Parent's Heart!

In just a short time, Paytm the ecommerce website has gained popularity for its easy to purchase and discount oriented products.

I first caught the fancy of purchasing from Paytm in my office as my colleagues would purchase their goods during the lunch break. What fascinated me was how they offered cashback in a unique way.

Instead of just offering discount, they would deposit it in the wallet, which made it easy for anyone to purchase other goods. I guess the other ecommerce websites have also followed suit.

My dad recently asked me to purchase portable USB Speakers from the website. The goods came in a week. However, my dad was not satisfied with the product purchase. No, the product was as advertised and purchased, but he thought he made a mistake in viewing the product and purchasing.

Solution? He asked me to send back the speaker as it was less than a week. I immediately did the return back process. The speaker cost was immediately added to my wallet, BUT no one turned up to collect the speakers for 4 days or more.

Prodded by my mother, I finally took to writing a mail to their customer care about it in the afternoon while I came home for lunch. The same day, after dinner, my mother informed me that she had received a call from the website's staff.

Interestingly, they asked my mother to keep the speaker as a goodwill gesture from the website. Mother tried to reason with them for 10 mins about returning the speaker anyhow, but they only insisted on keeping the product with us. Firstly it was a goodwill gesture and secondly, as I think, it would have been a cost for them to send back the product again with all the logistics expenses, with the product cost being negligible.

My parents are now happy with the website's staff and how they handled the whole thing. Paytm just won my parent's heart.  A good marketing and client relationship exercise for sure!


Wednesday, April 20, 2016

Shaktiman Overstayed 1 month


Heard the name before? of course yes! No, I am not talking about our teleserial hero Shaktiman that we watched for a week in our childhood (I watched it for a week before shutting it off forever). 

I am talking about the horse shaktiman. The same horse who was injured due to an M.P's illogical and crazy action of hurting or beating him out of protest of something. 

How can you beat an animal for no fault of his or her? Shaktiman was a 14 year young horse dude who was employed in mounted police. If you have seen his pictures in the media, you can well imagine how strong he was.  See this pic below. 

But because he was a disciplined horse in the police unit, he kept his cool even when his leg was getting broken. Of course, media did some good thing by highlighting it and help poured in from all quarters including a prosthetic leg from abroad. 

But I had predicted it that he would not survive long enough as a horse is dependent on his body that nature has given it to him. Take it away and he is as good as dead. 

Being an average horse rider myself from one and half years, I have come to recognize some horses and their traits. 

Shaktiman was a fighter. He survived for 1 month or more before eventually giving it up. 


Sunday, April 17, 2016

From FAAT to FIT

It is now 4 months into the new year 2016 and I was sure that I will write my first post in January itself. But life chooses plans for you that can't be ignored. 

I am now shocked at myself that I am writing a post on the nation's wealthiest family's scion- Anant Ambani.

Yes, the same too FAAT young dude to now FIT dude. When I last saw him one or couple of years ago, I was not surprised. For starters, I thought he has the heredity in him passed from his illustrious grandfather to his father. He has maybe overdone it. 

But now when I saw his recent pictures last week on social media, I was surprised like everyone else. I instantly took to reading what his workout and regimen included. I was again not surprised. He has patiently and dedicatedly improved on himself following a strict diet, excercises, and yoga. 

Running or walking 21 km everyday or few days of a week is no small thing for a heavy guy followed by a strict zero sugar. Of course, he had all the amenities at his disposal but again, one needs dedication. 

Good going dude.